Returns for new (OEM branded) toner cartridges, inkjet cartridges, and
printing equipment will only be accepted for defective items, or items
sent to you by error on our part. Returns must be requested within 30
days of the invoice date. After 30 days, the manufacturer's warranty
applies and we can assist you in contacting the manufacturer for
warranty service. All returns must have an RMA number clearly displayed
on the packaging. RMA numbers can be requested by calling
1-800-727-1151 or by emailing service@laser-cartridge.com.
In some cases, non-defective returns may be accepted subject to a
minimum 15% restocking fee. Shipping and handling charges are
non-refundable in any case, and Laser Cartridge Service will not cover
return shipping costs, unless we made the initial shipping error.
Returns
for compatible or remanufactured toner cartridges and compatible or
remanufactured inkjet cartridges will be accepted for defective items
for a period of 6 months (180 days) from the invoice date. Returns must
have an RMA number displayed on the packaging. RMA numbers can be
requested by calling 1-800-727-1151 or by emailing service@laser-cartridge.com.
Defective items, which have had less than 10% of their usable capacity
used will be replaced with a full item. Defective items, which have had
more than 10% of their usable capacity used will be refunded a prorated
amount, based on usage. We feature a less than 2% defect rate on our
compatible products, and reserve the right to refuse refunds/exchanges
to customers who abuse our return policy.
